Survey of mobile money agents in Uganda

Helix Institute of Digital Finance has released a fascinating survey of more than 2,000 mobile money agents to assess the maturity of the market, operational factors of success and existing challenges.


Key findings from the report:

  • Profits are high, especially in rural areas, with 40% of agents making at least US$100 per month
  • The majority of Agencies are ‘new’, with over 50% having been in business for less than one year
  • Risk of fraud and challenges in communication with the provider, are the most burdensome agent management issues
  • Daily a median of 3 transactions are lost per agent due to lack of float, and 10 due to system downtime.


Download and read the full report from Helix Institute of Digital Finance here.